Our Small Business Team responds to Online Community feedback about parcels

Our Small Business Team responds to Online Community feedback about parcels


Hi, I’m Aaron and I’m a strategy analyst in
the Small Business Team at Australia Post.
My job is to identify opportunities for our small
business customers and to help improve our products and services to help our customers
go online grow their business and sell overseas.
Small businesses rely on us to help them send and track their parcels, so they can focus
on creating a great product and growing their
business. Lately, on our community site, we’ve had a
lot of conversations with small business owners
about scanning and tracking their parcels. We are keen to find ways to help make it
simpler and more efficient for you to run your
small business, and we know that scanning and
tracking is really important to you. So, here are some of the services that will
help you save some time.
Customers using MyPost Business to print their labels have all their tracking information
online in one place, making it easier for them to
know and let their customers know where each
parcel is at. And if you use prepaid satchels, the Australia
Post mobile app provides a way to scan the barcodes to create a track list and share
tracking notifications with your customer. MyPost Business customers can choose the
parcel pick-up option for your parcels. It means
you can send parcels without having to leave your business.
You can make a booking over the website and we’ll collect your parcels from your premises
and scan them in to show “Picked up from sender” on your tracking record.
We are helping you offer a range of delivery choices for your customers, making it easier
for them to receive their parcels when and how
it suits them, with tracking notifications along
the way.
Parcel lockers also offer another option for dropping off your postage-paid parcels, if
you are signed up to MyPost.
We pick the parcel up directly from the lockers, then scan it and send it on its way.
We appreciate your feedback. We love hearing your ideas and responses and
we’re taking them on board to improve our services.
So, let’s keep talking.

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